Velo Depot Privacy Policy

Velo Depot is the trading name of the L.M Lennard & M.A Lennard Family Partnership. We are strongly committed to protecting your privacy while interacting with our content, products and services.
The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information and whether we disclose it to anyone. Our goal is to provide you with a satisfying online experience while allowing you to purchase products online knowing that your information is secure and not passed on to any third parties.
L.M Lennard & M.A Lennard own www.velodepot.com.au, which this Privacy Policy applies to.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store we collect the personal information you give us, such as your name, address, telephone number and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT

HOW DO YOU GET MY CONSENT?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at thevelodepot@gmail.com or via the CRM system on our website.
Each email we send has the option to unsubscribe from future marketing promotions.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

3DCART

Our store is hosted by 3DCART. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through 3DCART’s data storage, databases and the general 3DCART application. They store your data on a secure server behind a firewall.

PAYMENT

All payments to us are via PayPal. They are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Payment Card Industry (PCI) security standards are minimum requirements for protecting customers’ payment card information. Adopted by Visa, MasterCard, American Express, Discover Card, and JCB, PCI compliance is required for all merchants that store, transmit, or process payment card information.
For more information, you may also want to read PayPal’s Terms of Service or Privacy Statement.
We do not store or have access to your credit card details. Velo Depot website is powered by 3DCARTwho are also certified Level 1 PCI DSS compliant. More information can be found here.

THIRD-PARTY SERVICES

The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information.
In particular, remember that certain providers may be located in, or have facilities that are located in a different jurisdiction than either you or us.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Below is a list of third party platforms we use with a short explanation of why we use them and their associated Privacy Policies:
3DCART - This is the host platform that we use for the Velo Depot website, which means that it is the primary source for transactions made. 3DCART is a certified Level 1 PCI DSS compliant platform. 3Dcarts’s Privacy Policy
Google Analytics - We use Google Analytics to better understand audience behaviour on our websites and to help us improve the user experience. No personally identifiable data is collected through this service.Google Analytics Privacy Policy
Google Adwords – From time to time we utilise Google Adwords and other similar Google services for advertising purposes, which includes remarketing through the use of cookies. No personally identifiable data is collected through this service. Google’s Privacy Policy
Facebook - We utilise Facebook for advertising purposes. No personally identifiable data is collected through this service. Facebook Privacy Policy
Instagram – We utilise Instagram for advertising purposes. No personally identifiable data is collected through this service. Instagram Data Policy
PayPal - Used to process PayPal transactions when checking out on the Velo Depot website. PayPal has achieved PCI DSS compliance certification. PayPal Privacy Policy

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you have an account with us, we encourage you to regularly update your password.

COOKIES

If you prefer not to accept cookies, you can set your browser to either disallow cookies all together or have your browser alert you when a site is using a cookie. The exact method of disabling cookies varies depending on the browser you are using; please consult the help option in your browser for specific directions. Please note that if you reject or block all cookies in your browser settings, you will not be able to take full advantage of our services as some cookies are necessary for the site to function properly.
You can remove your cookie history anytime by visiting your browser’s settings.
We also use cookies to provide us insight into website traffic through Google Analytics and determine overall performance and effectiveness of marketing campaigns from such platforms as Facebook, Instagram and Google Adwords. This is used as quantitative data to create a better user experience and at no point do we obtain your personal data from such platforms.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at thevelodepot@gmail.com or via the website CRM system.

CHANGES TO VELO DEPOT’S PRIVACY POLICY

If we decide to change the Velo Depot Privacy Policy, we will post those changes here.