We aim to make every transaction a pleasant, convenient and care-free shopping experience. Customer satisfaction is our number one priority.
Need a Different Size? Exchange or Store Credit
If you need to exchange for a different size, colour, etc, we are more than happy to do so if we have stock available, or alternatively, you can exchange for another product of the same value.
Merchandise returned for exchange or store credit must be unused and in a resaleable condition with packaging intact and all labels etc returned with the product.
We only require proof of purchase.
The return postage cost and postage for the new item(s) are the customers responsibility.
Received an item that is faulty?
We hand check items before we send them so hopefully you are never let down, but if we fail please let us know as soon as possible so we can rectify the problem by emailing us with your order number, description of the problem and photo's if possible.
Proof of purchase
In line with warranty/consumer guarantee obligations, the customer must produce proof of purchase (such as your order number or invoice number, which can be found under the 'My Account' section of the website.
Please notify us of any issues with your purchase within 7 days. We will endeavour to resolve these within a reasonable time frame.
Please allow for up to 2 weeks for us to address any problems you may encounter.
If the item is found to be faulty, we will happily cover shipping from and to the customer.